These terms are subject to the “Terms and Conditions”.

BOOKINGS

Accommodation bookings can be made by phone, online through casaruralelhayedo.es, by email, via booking platforms, or by any other method that allows the booking to be formalised.

Accommodation bookings must be confirmed—whenever requested by the guest—through any system that provides proof and record of confirmation.

The establishment owner may require an advance payment from those making a booking. This amount will be considered a partial payment towards the total cost of the services to be provided. The advance payment will be, at most, 50% of the total price of the booked services.

In order to provide a better service to our guests, minimum stays of fewer than 2 nights are not available during periods that coincide with national public-holiday long weekends and, occasionally, regional long weekends in our province and neighbouring provinces.

RATES

Each accommodation listing shows the price applicable for the current date. However, guests are advised to check availability and rates based on the season, number of guests, and number of nights.

Prices for any additional services offered are also indicated.

FULL PAYMENT

The outstanding balance may be paid at any time before arrival using the payment details provided by the company, or in cash upon arrival at the property.

PAYMENT METHODS

The following payment methods are accepted:

• PayPal
• Credit/debit card
• Cash payment at the property

TAXES

Spanish law establishes that all bookings are subject to a 10% surcharge (VAT). This tax is included in all our prices.

BOOKING CHANGES OR CANCELLATIONS

At any time, the guest may cancel the contracted services and will be entitled to a refund of any amounts paid, but must compensate the establishment as set out in the following section, unless the cancellation is due to unforeseen circumstances or force majeure:

The maximum compensation amounts will result from applying the following percentages to the amount paid by the guest as a booking deposit:

1. Free of charge if the cancellation is made 7 days in advance of the scheduled check-in date.
2. 50% if the cancellation is made between 7 and 4 days in advance of the scheduled check-in date.
3. 100% if the cancellation is made 3 days in advance of the scheduled check-in date, or if the guest does not show up and does not notify their absence.

If a guest leaves the establishment earlier than the date indicated on the registration form, the establishment owner will be entitled to receive 25% of the contracted services that remain unused, except in cases of force majeure.

CHECK-IN / CHECK-OUT

When booking by room, check-in is generally from 3:00 pm, and check-out may be completed up to 12:00 pm.

In the case of booking the entire house, check-in is from 5:00 pm and check-out must be completed before 5:00 pm on the day the stay ends.

If the guest wishes to check in or check out outside these time ranges, they must consult with the owner so this option can be considered by prior agreement and if circumstances allow.

IDENTITY AND NUMBER OF GUESTS

The number of people agreed in the booking may not be exceeded, and the number of guests staying in each room may not exceed its capacity, except for children under two years of age.

In the event of non-compliance, the owner reserves the right to request that the property be vacated immediately, and the guest will not be entitled to any compensation or refund.

All guests must provide their name, ID number (DNI), telephone number, and email address when making the booking.

The ID (DNI) of all guests staying at the property must also be provided upon arrival in order to complete the guest registration form.

LIABILITY

The owner is not responsible for incidents, problems, or consequences arising from guests’ use of the accommodation during their stay, including injuries or personal harm of any kind, losses due to theft, fire, criminal activity, among others.

In the event of a breakdown not caused by misuse by the guest that makes the stay impossible, the owner will make every effort to resolve it as quickly as possible, once notified by the guest. If it is not possible to resolve the issue, the owner undertakes to provide the guest with alternative accommodation of similar characteristics or to refund the total cost of the booking.

All guests and any visitors they may have expressly declare that they will use the accommodation at their own risk and release the owner from any type of compensation.

The owner will not be responsible for the loss of any item or personal belongings of the guest.

Guests are responsible for any damage or alterations to the rented accommodation or furniture insofar as they exceed normal wear and tear.

The owner will hand over the accommodation in perfect condition for use and cleanliness. It is the guest’s responsibility to leave the accommodation in a reasonable state of cleanliness and order upon departure. If the accommodation is left in unreasonable conditions, the owner reserves the right to charge an additional fee equivalent to two hours of cleaning service.

Please report any incident occurring during your stay to the owner as soon as possible so it may be addressed if necessary.

Casa Rural El Hayedo de los Sueños is not part of any homeowners’ association.

GUEST CONDUCT

We kindly ask our guests to behave appropriately. All tenants wish to enjoy their stay, and the accommodation is integrated into a residential community with its own rules of conduct:

• Pets are allowed in the common areas and in the accommodation itself, provided that the established pet rules are followed.
• Smoking is not permitted.
• Dragging suitcases in the building’s common areas is prohibited.
• Please avoid noise in common areas, very loud conversations, music, etc., that may disturb the peace of other residents in the building.
• Please respect cleanliness and hygiene rules in all common areas of the building.

Please avoid excessive noise and do not play music too loudly, respecting the quiet hours established by local municipal regulations (from 10:00 pm to 8:00 am), both in the accommodation and in the building’s common areas. If neighbours complain or the police have to be called, you will be required to vacate the accommodation without any right to compensation or a refund of the amounts paid.
Please remember that parties are NOT allowed.

Any breach of the terms and conditions gives the owner the right to require the guest to leave the accommodation immediately, without the right to request any financial compensation or refund.

By booking an accommodation, you unconditionally accept our terms and conditions. If you have any questions or concerns, we recommend clarifying them before making the booking.

AVAILABILITY OF COMPLAINTS FORMS

Complaints forms are available for any guest who requests them.

This establishment complies with the applicable national and regional regulations regarding tourist accommodation.

We pay close attention to the quality of the services we offer. We care about the details and take note of improvements whenever possible, as suggested by our guests. We listen to our guests. In this way, we continually stay up to date with the wishes and expectations of those who choose us.